Frequently Asked Questions

our cookies

Do you have questions about MagicMood® superfood functional cookies?

They taste DELICIOUS! Our first focus is taste, so you can rest assured that our cookies are drool-worthy 😛

MagicMood® cookies are specially formulated and crafted with ultra-premium and pure superfood ingredients that give positive benefits to your life. Whether it’s focus or calm you’re looking for, we have your back! We combine a drool-worthy taste with functional benefits to provide a new and unique snacking experience.

We are modern Paleo - we strongly believe in eating foods that are as close to nature as possible. The less processed the better.

Yes, our cookies are kosher.

Yes, most of our cookies are vegan. For our bestselling cookies such as Glow Up, we heard you and are looking into making a vegan version as well! 🤗

Yes, MagicMood® cookies are crafted with a focus on both taste and nutrition. They are made with wholesome ingredients, carefully selected to provide a balance of nutrients while offering the functional benefits for mood support (hence MagicMood). We do not use refined sugars, palm oil, fillers or any artificial flavoring.

All of our products are Free from the Top 8 Allergens (peanuts, eggs, wheat, milk, soy, fish, shellfish, sesame). We use almond flour which is incredibly nutritious and extremely rich in Vitamin E.

Yes, we tried hundreds of recipes and variations before eventually selecting a premium Almond flour as our flour of choice because it contains 6X more fiber than plain or all purpose flour ✨. Some of our cookies such as Calm and Collected contain even more fiber from its functional ingredients.

Yes! Our delicious cookies contain no milk or dairy product.

Absolutely NOT! We steer away from ingredients that are not good for you.

No sugar alcohols! We opted for Coconut Sugar. Coconut sugar is a rich source of potassium, magnesium and sodium, making it a fantastic electrolyte that helps to regulate our body's water content, heart, nerve and muscle functions.

Each product-specific page lists the complete ingredients as well as the nutritional label found on the packaging.

MagicMood® cookies are crafted using thoughtfully selected blend of high-quality ingredients, to provide the perfect dose of superfoods and antioxidants in each cookie. We selected the most effective forms of functional ingredients to ensure that you enjoy the mood-boosting benefits in every bite. Our commitment to quality is reflected in the sourcing of organic, non-GMO and raw ingredients, which are clearly listed on each cookie label for your reference. For specific information of the ingredients of our cookies, please refer to the product pages on our website.

Our amazing cookies will last 12+ months from the date of baking, longer if kept in a dry and cool place away from direct sunlight, or in the refrigerator. We can't guarantee they won't be eaten up before then though!

Our cookies should be stored in a dry, cool environment, such as a pantry or cupboard. You can also freeze our cookies to extend the shelf life.

Yes, you can freeze our cookies to extend their shelf life.

Magicmood® cookies are sent for in-depth Nutritional and Food Safety tests at professional labs to ensure that they are 100% safe and pure. Our cookies are also made in FDA-approved, Gluten-free and Dairy-free facilities ✨

We really care about health. We adhere strictly to the most stringent regulations to avoid all ingredients that might be carcinogenic.

MagicMood® cookies are very popular with kids. They will lap them up and ask for more! However, as our cookies contain functional ingredients, we recommend to consult the FAQ on the product-specific pages for more info.

Our cookies are generally safe to eat if you're pregnant but to tailor to your health and needs, we recommend to always consult your Ob-gyn first.

our company

Any question about MagicMood®?

We all remember the smell and taste of delicious, freshly baked cookies at home or from the bakery. It is a happy food that we all enjoy, whether young and old. On top of being a yummy cookie, our cookies contain superfoods, antioxidants, adaptogens, and nootropics that offer mood support. Hence, Magicmood® 💗

You can order your MagicMood® cookies directly from us on MagicMood® Official Store, or on Amazon Prime.

We're delighted that you would like to distribute MagicMood® cookies. Email us at info[at]magicmood.com and we'll get back to you right away!

We’re currently only available within the United States, but we are working diligently to grow into new territories. Stay tuned! and if you're keen to distribute MagicMood® cookies in your country, you can reach out to us at info[at]magicmood.com.

Yes, we are proud to be founded and led by our CEO Alexis who is also a mom!

We craft and package our cookies in FDA-Approved facilities in the U.S.A.

We are proud to be Made in the U.S.A.

payments

Questions about payments to MagicMood®

Simply browse to our Products Page, select the cookies you'd like to purchase, and checkout for payment and confirmation. Voila!

When placing an order, you will be charged immediately at the time of purchase.

100% safe and secure. Our website works on Shopify, the undisputed leader for eCommerce; all our payments are handled by Stripe, which guarantees all data is safe.

Please try again. Check that you have entered the correct credit card details and billing address. If that still doesn't work, please get in touch with us at info[at]magicmood.com and we'll work with you to resolve the issue.

We accept all major credit and debit cards, as well as Shop Pay, Amazon Pay, Google Pay and Apple Pay.

After you successfully place an order, you will immediately receive an order confirmation at the email address you've indicated during the checkout process

Unfortunately, at this time we only accept credit card payments on our website.

shipping

Everything MagicMood® shipping related

We offer free shipping for all orders above $50. For orders below the threshold, your shipping will be calculated at checkout.

We ship across continental U.S., including Hawaii and Puerto Rico.

We pride ourselves of shipping out packages within 24 hours of order confirmation. We'll try to get you your order of cookies as fast as possible!

Depending on where you live and how far that is from our logistic centers, your order will be with you within 2-5 days. Please do note that during the holidays or high-volume periods, your package might experience delays that are out of our control.

Use this text to share the answer to the question with your customers.

Unfortunately at this time we cannot ship to APO/FPO destinations, but stay tuned as we expand our distribution.

We use automated systems that start to prepare your order the moment it is processed, so we advise you to reach out to us immediately at info[at]magicmood.com to try to solve the issue. Unfortunately though, we cannot guarantee that we'll be able to cancel the order.

Every order will be automatically updated with a tracking code once it has been prepared. You'll receive a confirmation email with the tracking code, and you'll be able to track your order from within your personal account on our website. If you order from Amazon, you'll be able to track your order from within your Amazon account.

Oh no! We work hard to make sure everything goes smoothly, but sometimes mistakes do happen! If you received the wrong products, notify us immediately at info[at]magicmood.com with more details & pictures, so we can make it right!

other

If you still have questions about MagicMood® email us at info[at]magicmood.com

We actually do 😊 Leave your email at the footer of our website and sign up for our newsletter, and stay updated on all our promos and giveaways, such as free cookies and free merch!

We run promotional campaigns and giveaways from time to tome, including free cookies and time-based discount codes. Sign up for our newsletter at the bottom of our website to get access to everything!

Navigate to our MagicMood® Merch Page to discover and get our awesome merch.

We do. A MagicMood® Gift Card is the perfect gift to give out to friends, loved ones, or whoever loves delicious functional cookies! Head to our Gift Cards Page to get yours.

Due to the nature of MagicMood® products, we are unable to accept product returns. If you would like to submit a claim due to defective or damaged product, please do so within 10 days of your purchase. We handle all claims on a case-by-case basis. Customer satisfaction is extremely important to us and we will work with you to make it right 😊

*Note: We can only offer refunds on products purchased directly at MagicMood.com.

If you're interested in carrying our MagicMood® cookies in your store, reach out to wholesale[at]magicmood.com and our Wholesale Department will get in touch with you right away and get you set up in no time.

Sorry, we don't offer private label cookies.

We're delighted you love our products and want to work with us. Get in touch with us at partnerships[at]magicmood.com with your details and social links, and our Partnerships Department will get in touch with you!

Super exciting! We are always keen to partner with awesome and cool brands for special collabs and limited edition cookie drops. Email us at partnerships[at]magicmood.com and let's start making magic.

You can get in touch with us on our social media accounts or via email at info[at]magicmood.com