Refunds And Returns


If MagicMood  isn't for you, we make refunds and returns quick and easy to initiate. To contact us, email info[at]magicmood.com or use our Contact Us form 
  • Cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.
  • Returns must be initiated within 7 days of order delivery.
  • Do not ship your return to us prior to contacting and receiving approval from customer support.
  • If your item is heavily damaged, broken, or disfigured upon arrival, please contact us and we will provide a replacement upon reasonable proof.
  • If you do not like MagicMood, at least two thirds of the MagicMood cookies must be fully intact and unopened. Upon our instruction, remaining items must be returned to our facility in original condition to qualify for a full refund. Return shipping fees may apply.
  • We will send you a prepaid shipping label if you qualify for a return. In some instances, return shipping fees may apply.
  • We may ask you to take a photo of your return to help us in improving our product.
  • Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.
  • Please allow for delivery delays during peak order volume.  

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